Refund policy
Right of withdrawal
This article only applies insofar as the Customer is a consumer. If that is the case, the Customer may exercise his legal right of withdrawal and dissolve the contract within 14 working days after the delivery (taking possession) of the goods or within 14 days after the conclusion of the service contract.
Return and refund
After notification of his decision to revoke, the Customer has 14 days to return or return the goods.
The Customer may request a refund of the returned product at no additional cost. However, the cost of return shipment remains the responsibility of the Customer.
The return or exchange of the product can only be accepted for the products if they are still complete, intact and in their original condition, in particular with complete, intact packaging and in a state of resale.
The Vendor will refund the Customer all amounts paid, including delivery costs, within 14 days of the return of the goods or the sending of the proof of shipment of the goods.
Exceptions to the right of withdrawal
Any revocation that is not carried out in accordance with the rules and deadlines of this article and the applicable legislation cannot be taken into account and relieves the Seller of any liability to the Customer.
If the order relates, in whole or in part, to the delivery of digital content not delivered on a tangible medium, the Customer expressly agrees that the contract may be executed immediately. The Customer hereby acknowledges that he or she loses the right of withdrawal if the contract is executed immediately.
Template form of withdrawal
For the attention of:
Squote
Roemerstraat 9
B3620
Lanaken
Company number (KBO/BTW): BE0774920924
E-mail: info@squote.be
Phone number: +32 478 21 06 45
I/We (*) hereby inform you (*) of my/our (*) withdrawal from the agreement concerning the good (*)/the provision of the service mentioned below:
________________________________
________________________________
________________________________
Ordered on (*)/received on (*): __________
Name(s) of consumer(s): __________
Address(es) of consumer(s): __________
Signature of consumer(s) (only if this form is completed on paper):
____________________
Date: __________
* Strike out what does not apply