Shipping policy

Delivery 

Delivery shall only take place following confirmation of payment by the Vendor's bank.

Products shall be delivered to the address indicated by the Customer on the online order form. Additional costs resulting from incomplete or incorrect information provided by the Customer will be charged to the Customer.

Delivery will take place, according to the method chosen by the Customer, within the following time frames:

Delivery between one week and two weeks after confirmation of the order.

The delivery periods are indicative. In case of late delivery, no compensation can be claimed from the Seller or the carrier.

Inspection of the order

Upon receipt of the products, the Customer or recipient shall verify the good condition of the product delivered or the conformity of the service provided.

In the event that one or more of the products ordered are missing or damaged, the Customer or the recipient must formulate the necessary reservations to the carrier at the time of delivery and immediately inform the Seller.

The verification shall be deemed to have been carried out once the Customer or a person authorized by him has accepted the order without reservation.

Any reservation that is not made according to the rules defined above and within the time limits set cannot be taken into account and relieves the Seller of any liability to the Customer.

Delivery error

In the event of a delivery error or non-conformity of the products with the information on the order form, the Customer shall notify the Seller within three working days of the delivery date.

Any complaint not made within the time limit cannot be taken into consideration and relieves the Seller of any liability to the Customer